Hello there, we look forward to hearing from you! For you convenience, we've collected all of our FAQ's in one location, and hopefully you can find the answer to your question below.
How do I track my order?
Thank you so much for your order! Please allow us 1-2 business days for processing your order. Orders placed before 8am CST Monday-Thursday typically ship the next business day. Orders placed before 8am CST Friday-Sunday typically ship on Monday!
All orders are shipped via U.S. Postal Service and depart from our local post office in Bellville, Texas 77418. Once we ship the items in your order, you will receive a shipment confirmation email with your USPS tracking number included. You may use that tracking number to monitor delivery status information.
Please note that the information available to Modern Burlap is the same as what is available to you, our lovely customer, on the web.
Can you change my order before it has shipped?
Hey, we know mistakes happen. Unfortunately we cannot change your order or add anything to your order after it is placed due to real time order processing. However, we can sometimes cancel your order so you can order the correct item, or we can exchange your order after it has shipped.
What is your exchange or refund policy?
We want you to be completely satisfied with your purchase, and we've got your back if you want to return something Our exchange and refund policies can be found on our policy page.
How is shipping calculated?
The price for First-Class Mail International® varies based on weight and destination. Our real time shipping calculator will tell you shipping costs for your international shipment as you proceed through checkout.
How long does a first class international package take to deliver?
Using First Class Mail International, deliveries generally take between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
Will USPS provide tracking to my destination?
All international shipments with tracking will be tracked at least until they depart the International Service Center (ISC). However, not all USPS first class international shipments include tracking all the way to the destination. If you want tracking to your destination, please upgrade to Priority international or Priority Express international.
Why do I have to pay duties and/or taxes to pick up my international order?
When you order merchandise from another country, you may be required to pay duties and/or taxes to bring that item into the country. It is your country’s sales tax. I cannot declare your item as a gift as this is illegal in the United States. Please be mindful of duties and/or taxes prior to ordering since these fees are the responsibility of the customer.
If you are shipping via Emirates Post (Empost), please noter I have had a customer note that non tax fees were incurred. I would recommend shopping our products via Mumzworld or another authorized retailer to ensure their are no hidden costs at pickup!
Do you wholesale your products?
Yes, please apply here if you want to apply to be a Modern Burlap retailer.