Frequently Asked Questions

Use the tracking link in your shipping email. Our order tracking guide explains what to do when tracking shows label created, a delay, or delivered but you cannot find the package.

We pack orders every Tuesday, and packages leave our Texas studio Wednesday.

Our weekly order cutoff is Tuesday at 8:00 AM Central Time. Orders placed by the cutoff enter that week's packing run; orders placed after it enter the following week's run, unless a product page or checkout states otherwise.

Tracking is emailed when your shipping label is created. Receiving a tracking email does not necessarily mean the carrier has your package. The carrier's first scan may appear later.

If tracking still shows only “label created” after your package should have left our studio, email hello@modernburlap.com with your order number so we can check it.

Carrier and transit time vary by destination and service. Carrier transit estimates begin after your package leaves us, not when the shipping label is created, and are separate from our weekly packing schedule.

Review the available service at checkout and use your tracking link for carrier updates after dispatch.

No. Expedited shipping changes the carrier service after dispatch. It does not change our Tuesday packing schedule or Wednesday dispatch schedule unless the product page or checkout specifically says otherwise.

Orders of $75 or more shipping to a U.S. address qualify for a free shipping option at checkout. Other rates are calculated at checkout based on order weight, destination, product and available service.

International shipping is available to many destinations. Availability and rates vary by product and destination and are shown at checkout. Customers are responsible for duties or taxes due upon delivery.

The final-sale policy and applicable consumer-rights exceptions also apply to international orders. See our Shipping Policy for full details.

Check the inbox, spam and promotions folders for the email address used at checkout. Search for Modern Burlap and the date you ordered.

If you still cannot find it, contact us with the name and email used at checkout and the approximate order date. Let us check before you place the same order again.

Enter the code in the gift card or discount field at checkout, exactly as delivered. If you cannot find the email, need balance help or see an error, visit Gift Card Information.

We cannot guarantee order or address changes after an order is placed. Email hello@modernburlap.com as soon as possible.

For an address error, use ADDRESS ERROR + your order number in the subject line and include the correct address. We can only update it if the order has not entered fulfillment or shipped.

Check the street address, city, state, ZIP or postal code and country, and remove extra punctuation. Shipping availability can vary by product and destination.

If the error continues, email us the items you are trying to order and the shipping location so we can review it. Please do not send payment card details.

Start with Shipping + Order Help. Our Shipping Policy and Refund Policy contain the full terms.

Except where applicable law requires otherwise, all sales are final. We do not accept returns or exchanges for preference, sizing or a change of mind.

Please review the product details, photos, measurements and selected options before ordering. Ask us about the exact piece when a detail is unclear.

Email hello@modernburlap.com within 7 days of delivery with your order number and photos that show the issue. Our small team will review it and help make it right.

Any statutory consumer rights that apply to your purchase remain unaffected.

It is one textile with two possible uses. A separate paper print and hanging hardware are not included. Check the individual listing for the exact size, material, and what comes with your order.

Made by Modern Burlap identifies our original designs. We also select pieces from other makers for Labels We Love, with each maker identified on the product page.

Materials, sizing and construction vary by piece and maker.

No certification should be assumed to apply to the whole shop. Materials and certifications are product-specific. A GOTS certification applies only where the individual listing states it.

Check the listing for the exact piece and read our product standards for more context.

Our fabrics, palette and practical details grew from pieces Samantha wanted for her own family. Read Why Modern Burlap Is Made This Way for the thinking behind them.

Start with the specific listing's fit notes, size options and any measurements provided. Fit varies by style and construction, so do not assume every piece fits alike.

Our Apparel Sizing page explains what to check and what information to send when you need help.

Restocks vary. Some pieces are final-run items and may not return. A restock signup, where available, is a way to receive an update, not a guarantee of future inventory.

A partner in our authorized retailer directory may still carry the piece. Contact that retailer to confirm stock before visiting or ordering.

Modern Burlap gift cards are delivered by email with redemption instructions. Visit Gift Card Information for help buying, redeeming, or checking a balance.

Add your message in the cart order note. Our team receives that note, but it is not a separately printed greeting card unless the product or service specifically says so.

We do not offer custom designs or personalization unless the individual listing specifically offers that option.

Start with our Gift Guide, organized around the person and occasion. Explore baby shower gifts, housewarming gifts, or gifts of encouragement. The guide also covers baptisms, dedications, new moms, and gifts by budget.

For a personal finishing touch, find words for your note and free printables.

Visit our Wholesale page for Faire ordering, current-term guidance and help choosing an assortment. Churches, events and companies can also send a group-order inquiry there; group purchases are not automatically eligible for wholesale terms.