How do I track my order? 
Thank you so much for your order! Please allow us 1-2 business days for processing your order.  Orders placed before 8am CST Monday-Thursday typically ship the next business day.  Orders placed  before 8am CST Friday-Sunday typically ship on Monday!  

All orders are shipped via U.S. Postal Service and depart from our local post office in Bellville, Texas 77418.  Once we ship the items in your order, you will receive a shipment confirmation email with your USPS tracking number included. You may use that tracking number to monitor delivery status information.  

Please note that the information available to Modern Burlap is the same as what is available to you, our lovely customer, on the web.

Can you change my order before it has shipped?
Hey, we know mistakes happen.  Unfortunately we cannot change your order or add anything to your order after it is placed due to real time order processing.  However, we can sometimes cancel your order so you can order the correct item, or we can exchange your order after it has shipped.

What is your exchange or refund policy?

We want you to be completely satisfied with your purchase, and we've got your back if you want to return something  Our exchange and refund policies can be found on our policy page. 

INTERNATIONAL ORDERS

How is shipping calculated?

The price for First-Class Mail International® varies based on weight and destination. Our real time shipping calculator will tell you shipping costs for your international shipment as you proceed through checkout.

When you order merchandise from another country, you may be required to pay duties and/or taxes to bring that item into the country.  It is your country’s sales tax. I cannot declare your item as a gift as this is illegal in the United States.  Please be mindful of duties and/or taxes prior to ordering since these fees are the responsibility of the customer.   

WHOLESALE

Do you wholesale your products?
Yes, please apply here if you want to apply to be a Modern Burlap retailer.