Policies

Shipping, Returns, and Exchanges

At Modern Burlap, we stand behind the quality of our products and want you to absolutely love your purchase. If for any reason you're not completely satisfied, we’ll do our best to make it right.

Please note: We can only accept returns or exchanges on items purchased directly through Modern Burlap.

EXCHANGES FROM OTHER RETAILERS

We can only process exchanges or returns for products purchased directly from Modern Burlap. If you bought our products from another retailer, please return them through that retailer’s return process.

RETURNS & EXCHANGES

We generally do not accept returns or exchanges on orders, with the only exception being defective items or shipping errors. If your item arrives with a defect or there was an error in shipping, please email us at Hello@ModernBurlap.com 💌 within 2 days of delivery.

Here’s how we’ll handle it:

  1. We’ll send you a prepaid return label to send the item back to us.

  2. Once we receive the returned item, we’ll promptly ship a replacement.

Please note: Your original item must be returned to us before we can ship the replacement.

Thank you for understanding! Most products we offer are typically small batch made, so we greatly appreciate your support and patience.

SHIPPING

We are located just outside of Houston, Texas, and we ship worldwide via USPS. Your cart will automatically update with shipping costs as you proceed through checkout.

We ship all orders on Tuesdays.

  • Orders placed by 8:00 AM CST on Tuesday will ship that day.

  • Orders placed after 8:00 AM CST on Tuesday will ship the following Tuesday.

The shipping address provided at checkout is the one we’ll use to fulfill your order, so please double-check your information before completing your purchase. Once an order is placed, we are unable to make changes to it, and we’re not responsible for packages delivered to an incorrect address.

All orders are shipped from Bellville, Texas 77418.

INTERNATIONAL PURCHASES

Please note that all international purchases are final.
International orders may be subject to duties and/or taxes, which are the responsibility of the customer upon delivery.

IMPORTANT UPDATES:

  • April 2019 Update:
    We are not responsible for items returned to us outside of the designated 30-day return window. If items are returned outside of this time frame, we may ask the customer to cover the return delivery cost if they would like the items sent back.

  • If we notice an unusual pattern of returns (e.g., items worn and then returned), we reserve the right to deactivate any associated accounts.
    If this happens to you and you believe there’s been a mistake, please get in touch with us at hello@modernburlap.com, and we’ll be happy to discuss it.

Thank you for being an awesome customer and reading through all the details! We truly appreciate your support and understanding. 💛