Shipping + Order Help
From checkout to your door
Know what happens after you order.
Packed every Tuesday. Ships Wednesday.
A tracking email means your label has been created. It does not necessarily mean the carrier has your package.
Your order, step by step
1. The weekly cutoff
Our weekly order cutoff is Tuesday at 8:00 AM Central Time. Orders placed by the cutoff enter that week's packing run; orders placed after it enter the following week's run, unless a product page or checkout states otherwise.
2. Packing and label creation
Tracking is emailed when your shipping label is created. Receiving a tracking email does not necessarily mean the carrier has your package. The carrier's first scan may appear later.
3. Dispatch and carrier transit
Packages leave our Texas studio Wednesday. Carrier transit estimates begin after your package leaves us, not when the shipping label is created, and are separate from our weekly packing schedule.
If tracking still shows only “label created” after your package should have left our studio, email hello@modernburlap.com with your order number so we can check it.
Where is my order?
Open the tracking link in your shipping email for the latest carrier update. Check your spam or promotions folder if you cannot find the email.
- Label created
Your label is ready. The carrier may not have received or scanned the package yet. Check the packing and dispatch schedule above.
- In transit or delayed
Use the tracking link for the carrier's current estimate and any delivery instructions. If an update is unclear or your package appears stuck, email us with your order number and the latest tracking status.
- Delivered, but you cannot find it
Check the delivery location or photo shown in tracking, nearby safe places, and whether someone at your address accepted it. If it is still missing, contact us with your order number so we can review the shipment.
Email us about tracking or use the contact form. You do not need to send payment details.
Rates, transit time and expedited shipping
Orders of $75 or more shipping to a U.S. address qualify for a free shipping option at checkout. Other shipping rates are calculated at checkout based on order weight, destination, product and available service.
Carrier and transit time vary by destination and service.
Expedited shipping changes the carrier service, not the packing schedule.
Orders still follow our Tuesday packing and Wednesday shipping schedule unless the product page or checkout says otherwise.
Shipping address
Please review your shipping address before checkout. We cannot guarantee order or address changes after an order is placed. If you notice a mistake, email hello@modernburlap.com as soon as possible.
For an address correction, include ADDRESS ERROR + your order number in the subject line and the correct address in your message. We can only update an address before the order has entered fulfillment or shipped.
Returns and exchanges
Except where applicable law requires otherwise, all sales are final. We do not accept returns or exchanges for preference, sizing or a change of mind. Please review the product details, photos, measurements and selected options before ordering.
Need help before you choose? Read our apparel sizing guidance or ask about the specific piece.
Damaged, defective or incorrect items
If something arrives damaged, defective or not what you ordered, email hello@modernburlap.com within 7 days of delivery with your order number and photos that show the issue. Our small team will review it and help make it right. Any statutory consumer rights that apply to your purchase remain unaffected.
International orders
International shipping is available to many destinations. Availability and rates vary by product and destination and are shown at checkout. Customers are responsible for duties or taxes due upon delivery. The final-sale policy and applicable consumer-rights exceptions also apply to international orders.
Still have a question?
Email hello@modernburlap.com. We are a small team and reply during business hours. Please allow up to 5 to 7 business days.
See our Shipping Policy and Refund Policy for full details, or browse the FAQs for other common questions.