Policies

Shipping, Returns and Exchanges

We proudly stand behind the quality of our products and services, and we want you to love your Modern Burlap! We handle returns and exchanges on a case-by-case basis, and we want you to be completely satisfied with your purchase. Check out our guidelines below for information on shipping, returns, and exchanges. 

Please note, we are only able to accept returns or exchanges on items purchased directly through Modern Burlap

EXCHANGES FROM OTHER RETAILERS

We are only able to accept returns or exchanges on items purchased directly through Modern Burlap. Products purchased from other retailers must be returned via that retailer.

RETURN & EXCHANGE POLICY

We’ll do all we can to help you love your Modern Burlap Products.  We will gladly exchange or refund any products in new, unused condition and in the original Modern Burlap packaging within 30 days of your purchase date. You can now process exchange/return online here.

When shipping merchandise for exchange/return, please prepare the package with the following information:
1. The item(s) in unused condition and original packaging
2. Your original packing slip or order number
3. Reason for return (if applicable)
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Look for a Refund (if you have a return)
Your refund will be issued in the original payment method. 
Once the order has been processed for return, you can expect a refund based on your original form of payment. Your shipping charge will only be refunded if Modern Burlap has mistakenly sent you the wrong items or the item is defective.
USED ITEMS
  • Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect 
  • Items snagged via use cannot be exchanged 
  • After 30 days, items may not be returned for any reason 
  • Shipping charges are not refunded for return items.
SHIPPING
We are located just outside of Houston, and we ship worldwide via USPS.  
Your cart will automatically update your shipping costs as you proceed through checkout.
The address that we ship to is the shipping address supplied at the time of checkout.  The customer is responsible for ensuring we have the correct address prior to shipping. We are not responsible for packages delivered to an incorrect address.

Please make sure your order details and shipping address are correct before you complete your purchase! Once orders are placed we are unable to change them. We will process and ship your order within 2 business days of placement.

INTERNATIONAL PURCHASES

All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.  

APRIL 2019 UPDATE:

We're not responsible for any items that are returned to us by mistake or outside of the designated 30 day return window. If you return items that do not adhere to our policies and you'd like these returned to you, we may ask you to cover the return delivery cost.

If we notice an unusual pattern of returns activity that doesn't sit right (ex: we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads), then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with modernburlapshipping@gmail.com, and we'll be happy to discuss it with you.

Thank you for being an awesome customer and reading all the details here!

xo